We take privacy seriously. Our goal is to limit the amount of personal information collected in order to effectively provide our services and to minimize risk to our customers.
Who we are
We are a B2B services provider dedicated to simplifying tax compliance through IRS e-file automation and secure digital forms. Our website address is www.ottertax.com
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
The protection of our customers’ data is of utmost importance. We utilize Amazon Web Service (AWS), which meets SOC1, SOC2 / SSAE 16, SOX and ISO 27001 compliance standards. Our customer login page uses two-factor authentication, which provides an additional layer of security.
Content from other websites
Marketing and advertising
We are not a marketing or advertising-focused company. We appreciate individual privacy and intentionally limit our marketing and advertising efforts. On occasion, when we engage with a third-party marketing service, the technology used may perform cross-device tracking and targeting in order to serve our customers across multiple platforms or devices. If you believe that have been inappropriately targeted by one of our ads, please let us know so that we may take corrective action.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For a user that registers on our website, we store any personal information provide within a secure user profile indefinitely. A user can view, edit, or delete their personal information at any time (except they cannot change their username). Our site administrators can also view and edit this information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data